FREQUENTLY ASKED QUESTIONS
Clear your doubts before you order.
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Although the Netherlands experiences few natural disasters, power outages, flooding or a prolonged breakdown can also occur here. Being prepared offers peace of mind.
Yes, our packages and individual products are carefully put together based on the official advice from the Dutch government and the national 'Denk Vooruit' (Think Ahead) campaign. This means you will acquire precisely the essential equipment recommended by the government to get through the first 72 hours independently.
No, absolutely not. In an emergency situation, you already have enough stress. All our equipment (such as our radios and gas stoves) has been selected for extreme ease of use. It's literally 'plug-and-play', so everyone in the family can use it right away.
All our products are selected based on quality and reliability. We only work with reputable brands and perform regular tests.
Yes, you have 14 days to change your mind. Make sure the package is unopened and in its original condition for a full refund.
Absolutely! We offer special business packages and can provide custom solutions. Please contact us for a tailored quote.